UnitedHealthcare Vision ranks highest in customer satisfaction among vision plan providers, performing particularly well in plan coverage and communication about plan benefits, according to the J.D. Power 2013 Vision Plan Satisfaction ReportSM.
Overall satisfaction among vision plan members is 673 on a 1,000-point scale.
Among members who rate overall satisfaction 10 (Outstanding) on a 10-point scale, 83 percent say they "definitely will" select their current vision plan provider in the future. Some 42 percent of members who rate overall satisfaction 10 (Outstanding) on a 10-point scale have single coverage.
The average monthly premium price paid for a vision plan is $36.33.
Overall Customer Satisfaction Index Scores
(Based on a 1,000-point scale)
- UnitedHealthcare Vision 704
- EyeMed 700
- VSP 687
- Report Average 673
- Davis Vision 630