JD Power Releases Vision Plan Study

Just as the Affordable Care Act comes into effect next week and as Americans learn that adult eye care is not covered, J.D. Powers came out with its rankings for vision plans.

UnitedHealthcare Vision ranks highest in customer satisfaction among vision plan providers, performing particularly well in plan coverage and communication about plan benefits, according to the J.D. Power 2013 Vision Plan Satisfaction ReportSM.

Overall satisfaction among vision plan members is 673 on a 1,000-point scale.
Among members who rate overall satisfaction 10 (Outstanding) on a 10-point scale, 83 percent say they "definitely will" select their current vision plan provider in the future. Some 42 percent of members who rate overall satisfaction 10 (Outstanding) on a 10-point scale have single coverage.
The average monthly premium price paid for a vision plan is $36.33.

Overall Customer Satisfaction Index Scores
(Based on a 1,000-point scale)

1. UnitedHealthcare Vision  704
2. EyeMed 700
3. VSP 687
4. Report Average 673
5. Davis Vision 630

The report is based on responses from 3015 verified vision plan members, questioned from this past August 20 through August 26. The report measures member satisfaction based on four factors (in order of importance): coverage, cost, communication, and customer care.