"Watching Jon Ackley ply his craft can be a little manic at times. As an optometrist with more than 40 years of experience in the business, Ackley knows what he's doing. He's a throwback – to the times when business owners knew their customers by name, when customer service meant more than simply a component of a glossy Madison Avenue slogan and when a businessperson wore about a dozen different hats." That's how WestEnd starts a post about the Bridgeport, CT, optician Jon Ackley.
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