According to a post in OptometryToday, "an investigation on how well opticians meet and greet their public has found a mixed level of retail service…A significant number of practice teams were found to be inattentive when the researchers entered the stores…In all, however, 40% of the sample's staff approached the mystery shoppers immediately, and 19% were greeting their customer within two minutes, with a similar amount making contact between 3-4 minutes." How well would your shop do?
Friday, April 22, 2011
Mysterty Shoppers Find Mixed Levels of Service
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